aparca&go Help Center

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Frequently asked questions about our Barcelona-El Prat Airport Parking

• Which terminals of El Prat do you operate at?

  Aparca&go operates at all terminals of El Prat airport, both for the shuttle bus transfer service (Express) as well as for the car collection service at the terminal (Premium).

• Where are the shuttle bus pick-up points to return to the car park when I get back from my trip?

  • With aparca&go Express you don’t need to call or let us know that you have arrived. Just go to the pick-up point where there will always be an aparca&go shuttle bus waiting for you or about to arrive. In Terminal 1 the pick-up point is located in Car Park G. In Terminal 2 it is between T2B and T2C. Whatever the case, don't worry: when you book we will send you an email with all the instructions, so you won’t have any problems.
  • See pick-up point details here.

• I have a flight that leaves or arrives in the early hours of the morning. Does aparca&go operate 24 hours a day?

  Yes, we operate 24 hours a day, 365 days a year. Always remember that it’s important to let us know the arrival and return day and time during the booking process.

• Why do I have to enter the number of passengers when booking?

  We need to know how many of you there will be to calculate the number of shuttle buses we need at any given time and to be able to provide the fastest and most efficient transfer service. Entering more or less passengers doesn’t affect the price of the booking.

• What services are available for my car?

  Take advantage of the fact you are travelling and enjoy all kinds of maintenance services: your car’s official annual inspection, replacement of oils, fluids, lubricants, replacement of filters, brake pads, brake discs, battery replacement, wiper blade replacement, and we even get your ITV done without you having to worry. You can easily select them during the booking process on our website. If we don’t have the service you are looking for, don’t hesitate to get in touch!

• How and where do I drop-off and pick-up my car with the PREMIUM service?

  If you have booked the PREMIUM service, take your car directly to the departure terminal door at the time indicated on your booking and we will collect your vehicle. All the information and instructions you need will always be included in the booking that you receive by email.

• What are the parking hours?

  The parking lot is open from Monday to Sunday, open 24 hours a day. Every day of the year.

• How long does the shuttle bus take to get to the airport?

  It leaves every time a customer arrives at the stop. We have a fleet of 11 shuttle buses, so you won’t have to wait. The journey takes 5 minutes to the boarding area of the departure terminal. You get off the shuttle bus and you are already at the check-in desks. Unlike the official AENA car park, you don't have to go down flights of stairs, wait for lifts or cross endless passageways. However, we recommend you arrive at the car park in plenty of time to park calmly and catch the shuttle bus, which will be waiting for you.

• How do I get an invoice?

  Register as an aparca&go user and you will always have your invoices available in the user panel. You can also request your invoice when you leave the car park.

• I don’t know my return day, date or time. Can I book?

  We understand that sometimes you may not know your return date and also, plans can change. In order to provide you with the best possible service, we need to know your arrival date and time or your flight number, so that we can schedule your pick-up. If you don’t know, you can choose an approximate date and day and then change it when you have the definitive information. If you are an aparca&go registered customer you have the option to change the arrival date and time as many times as necessary, via our app or website.

• What happens to the price if I go over my return time?

  At Parking Barcelona - El Prat, we charge in 24-hour periods from your actual entry time.

  - The Express Service includes a 2-hour free grace period within the first 24-hour period.

  - The Premium Service has no grace period; however, it is counted from the exact delivery moment.

  Once the first 24-hour period is exceeded, a surcharge of €3 is applied for each extra hour. This continues accumulating until reaching 24 hours. Once 24 hours have been exceeded, it is counted as a full day.

Frequently asked questions about the Premium service

• What is the Express service?

  Our Express parking service is the cheapest and quickest way to get to the terminal. You just drive to our car park located 5 minutes from the airport and, once parked, catch one of our shuttle buses which will immediately transfer you to the departure terminal, right in front of the boarding area. On your return, you go to our shuttle stop located in car park G and our shuttle bus will take you back to our car park where you can collect your vehicle. You will receive detailed information in your booking confirmation about the location of our airport shuttle stops.

• What services are available for my car?

  Take advantage of the fact you are travelling and enjoy all kinds of maintenance services: your car’s official annual inspection, replacement of oils, fluids, lubricants, replacement of filters, brake pads, brake discs, battery replacement, wiper blade replacement, and we even get your ITV done without you having to worry. You can easily select them during the booking process on our website. If we don’t have the service you are looking for, don’t hesitate to get in touch!

• How does the fast lane work?

  Our fast lane lets you enter and exit our car park even faster and automatically, without going through the ticket office. To enter, you just need to scan the barcode that we send you in your booking confirmation email or which you will find in our app. To exit, you will need to pay for your stay in order to generate the exit barcode. You can pay for your stay through our app if you use it or via the link in the text message that you will receive on your mobile 2 hours before your scheduled departure time. You must click on the link in the message, enter your payment details and, once paid, you will have 30 minutes to leave via our fast lane. It’s that easy! This service is included FREE OF CHARGE in all aparca&go Express bookings.

• Do I pay upfront?

  No, you pay on your return. We accept all credit cards and cash payment for the EXPRESS service. That being said, the most convenient way is to download our app and operate, pay and enjoy your service through this. If you have points or discounts, they will be applied at the time of payment.

• How long does the shuttle bus take to get to the airport?

  Our transfer service doesn’t have schedules or waiting times. As soon as a customer arrives at the stop our shuttle bus starts the journey. We have a total of 11 shuttle buses so that our transfer service is the fastest and most punctual. The journey from the car park to the terminal takes 5 minutes and unlike the official AENA car park, you don't have to go down flights of stairs, wait for lifts or cross endless passageways.

• How much does the Express service cost?

  The price of our car park is up to 70% cheaper than the official AENA car park. What’s more, the more days you park, the cheaper the amount you pay per day. Example of our prices: The daily price is €8.90, which goes down to €4.90 starting from the fifth day of parking.

• My flight is delayed, cancelled or is in the early hours of the morning, how does aparca&go work?

  We are open 24 hours a day, 365 days a year, so we provide a continuous service at any time of the day or night. If you are delayed the best thing to do is let us know as soon as you do so we can adapt. Since we have your flight number, if the delay occurs at the last minute we can also follow your flight and, therefore, there will always be someone from our team waiting for you in the car park. In case of cancellation, we need you to let us know the new arrival date and time via your internal user area if you are a registered customer or by contacting us if you aren’t.

• I am travelling with my pet; can they travel to the terminal with me?

  Yes, as long as they are inside their carrier, just the same as if they were travelling on a train or plane.

• Where are the shuttle bus pick-up points to return to the car park when I get back from my trip?

  • With aparca&go Express you don’t need to call or let us know that you have arrived. Just go to the pick-up point where there will always be an aparca&go shuttle bus waiting for you or about to arrive. In Terminal 1 the pick-up point is located in Car Park G. In Terminal 2 it is between T2B and T2C. Whatever the case, don't worry: when you book we will send you an email with all the instructions, so you won’t have any problems.
  • See pick-up point details here.

• Can I leave my car keys at the car park if I book the Express service?

  With the Express service you don’t need to leave your keys, unless you have booked an extra service such as Car Service, Car Wash or ITV. In the event you need to leave them in the car park, we will notify you of this change during the booking process. If you have booked a service that requires you to leave your keys, you should drop them off at the ticket office before boarding the shuttle bus. Your keys are securely guarded for the duration of your trip. On your return, your car will be fully serviced and ready for collection.

• I don’t know my flight number, the date or the day of my return. Can I book?

  We understand that sometimes you may not know your return date and also, plans can change. In order to provide you with the best possible service, we need to know your arrival date and time or your flight number, so that we can correctly schedule the number of transfer vehicles that need to be operational at any given time. If you don’t know, you can choose an approximate date and day and then change it when you have the definitive information. If you are an aparca&go registered customer you have the option to change the arrival date and time as many times as necessary, via our app or website.

• What happens to the price if I go over my return time?

  At Parking Barcelona - El Prat, we charge in 24-hour periods from your actual entry time.

  Once the first 24-hour period is exceeded, a surcharge of €3 is applied for each extra hour. This continues accumulating until reaching 24 hours. Once 24 hours have been exceeded, it is counted as a full day.

Frequently asked questions about the Premium service

• What is the Premium service?

  Aparca&go’s Premium service is even more convenient and faster. You simply drive your vehicle to the departure terminal, let us know 15 minutes beforehand and, once you arrive at the assigned area at the departure terminal, one of our agents will be waiting for you, they check you in and take your car to park it for you. You go into the boarding area directly and our agent drives your vehicle to our car park located less than 5 minutes from the terminal. When you return, give us 15 minutes notice again and our agent will be waiting for you in the same assigned area for collecting your vehicle. The great advantage of this service is that it saves time, as you don't have to park or use a shuttle bus to take you to the terminal, you just drive straight to the terminal.

• How much does the Premium service cost?

  Having us park your car for you is cheaper than you think. It can cost around €34 for the weekend, and the more days you park, the lower the price per 24 hours. Our prices from: -First and second day-> €29.95/24hr -Third and fourth day-> €9.95/24hr -Fifth day onwards -> €5.45/24hr

• Can I pay cash for the PREMIUM service?

  The PREMIUM service can be paid for by credit card or via our website or app. We accept all credit cards and if you have points or discounts, they will be applied at the time of payment.

• How and where do I drop-off and pick-up my car with the PREMIUM service?

  If you have booked the PREMIUM service, take your car directly to the departure terminal door and we will collect your vehicle there. The vehicle drop-off and pick-up area is located at the front of the terminal, we will send you detailed information and specific instructions by email when we confirm your booking. See detailed instructions.

• I don’t know my return day, date or flight number. Can I book?

  We understand that sometimes you may not know your return date and also plans can change. In order to provide you with the best possible service, we need to know your arrival date and time and your flight number, so that we can schedule your pick-up correctly. If you don’t know them, you can choose an approximate date and time but it’s important that, as soon as you have the definitive information, you change it via your internal area if you are a registered customer or by calling +34 93 198 34 45 if you aren’t. It is essential to have the correct information regarding your return date and time in order for us to be able to plan correctly. If you are an aparca&go registered customer you can access your internal user area via our app or website and change the arrival date and time as many times as necessary.

• What services are available for my car?

  Take advantage of the fact you are travelling and enjoy all kinds of maintenance services: your car’s official annual inspection, replacement of oils, fluids, lubricants, replacement of filters, brake pads, brake discs, battery replacement, wiper blade replacement, and we even get your ITV done without you having to worry. You can easily select them during the booking process on our website. If we don’t have the service you are looking for, don’t hesitate to get in touch!

• Do I have to wait a long time for the driver who takes my car?

  Our commitment is that our agent arrives at the terminal 15 minutes after you notify us of your arrival. Our agents are planned according to the time you have indicated in your booking that you will arrive at the terminal but, given that there may be slight variations in your arrival time for various reasons (late or early arrival, traffic, etc.), it is essential that you let us know 15 minutes beforehand so that when you arrive you will find your agent ready to meet you. You can let us know with just a click of a button via our app or by calling the number in the booking confirmation email. If your arrival time differs by more than 30 minutes from your booked time and you have not given us 8 hours' notice, it may affect our planning and service, although we will do our best to accommodate.

• How do I let the driver know that I have arrived at the terminal to drop off my car?

  Call us 15 minutes before arriving at the terminal or press the “I’ll be there in 15 minutes” button on the app. Taking into account your booking time we will pick your car up at the collection point. When you return from your trip, let us know once you have your luggage or, if you have not checked any in, when you leave the plane and, once again, our agent will meet you with your car in 15 minutes.

• My flight is delayed, cancelled or is in the early hours of the morning, how does aparca&go work?

  We are open 24 hours a day, 365 days a year, so we provide a continuous service at any time of the day or night. If you are delayed the best thing to do is let us know as soon as you do so we can adapt. Since we have your flight number, if the delay occurs at the last minute we can also follow your flight and, therefore, there will always be someone from our team waiting for you in the car park. In case of cancellation, we need you to let us know the new arrival date and time via your internal user area if you are a registered customer or by contacting us if you aren’t.

• What happens to the price if I go over my return time?

  At Parking Barcelona - El Prat, we charge in 24-hour periods from your actual entry time.

  Once the first 24-hour period is exceeded, a surcharge of €3 is applied for each extra hour. This continues accumulating until reaching 24 hours. Once 24 hours have been exceeded, it is counted as a full day.

Frequently asked questions aparca&go Services

• Does aparca&go offer garage services?

  We work with trusted garages that we have chosen for their quality of service. While you are parked, our partner garage will come to the car park where you are parked and perform the required service, or they will take your car to the garage, if required. Of course, your car will be in the best hands and looked after at all times. When you return your car will be ready, and with a warranty included for 1 year or up to 10,000 km after having used our aparca&go Services.

• Do you provide services in official dealerships?

  We are working to ensure that customers who want to book aparca&go Services work with official garages also have this option. That being said, we work with trusted garages, with whom we offer a 1 year or up to 10,000 km warranty after using our service.

• What maintenance services does aparca&go offer?

  We offer the same services as a traditional garage but without wasting your time. We take advantage of the fact you are travelling and don’t need your vehicle to tune it up, get it serviced or even get its ITV done.

• Is my car returned disinfected?

  If you have booked any aparca&go Services or Car Wash service which involves handling the vehicle, the service always includes basic disinfection of contact areas, steering wheel, door, gear stick and handbrake, which is done on the day it’s returned to you. If required, a deeper, more thorough disinfection can be booked and carried out.

• Will I get an upfront fixed quote? Or will it change like it does with other garage services?

  Calculate you quote right now, simply by entering your car’s number plate. You will get it in real time, upfront, fixed and with no obligation. When you collect your car you will pay exactly what you were expecting and what’s more, as you have booked a aparca&go Services experience, you can park for free.

• What services are available for my car?

  Take advantage of the fact you are travelling and enjoy all kinds of maintenance services: your car’s official annual inspection, replacement of oils, fluids, lubricants, replacement of filters, brake pads, brake discs, battery replacement, wiper blade replacement, and we even get your ITV done without you having to worry. If we don’t have the service you are looking for, don’t hesitate to get in touch!

• How can I get an invoice?

  Legislation requires all mechanical services to be invoiced. During the booking process for your aparca&go Services we will ask you for your details and we will issue the corresponding invoice once you return for your car and check that everything is correct.

• When do I pay for the aparca&go Services carried out on my car?

  If there is one thing we are happy about with the creation of aparca&go Services, it is the system we use to provide you with an upfront fixed quote, totally online, so there won't be any surprises. Chose the services you need, and you will get the quote there and then. And pay on return from the trip.

Frequently asked questions about the ITV

• Why is it easier to get your ITV done with aparca&go?

  Because we get it done while you travel. We take advantage of the fact that you leave your car parked with us to offer a service that is normally time-consuming and boring to manage. At aparca&go we care about making your life easier.

• Do I have to make an appointment to get an ITV done?

  No. At aparca&go we make an appointment for you at any ITV centre in Barcelona or Madrid. To do so, all you have to do is select the days you are going to travel and request the ITV service, letting us know your car’s number plate when you book the service.

• Can I just get the Pre-ITV service done and take it for an ITV myself?

  Yes, you can select the Pre-ITV service and your car will be ready for you to take it to its ITV. You have three types of service: Pre-ITV, ITV Basic and ITV Plus. With an ITV booking, you can get free parking. Check out the options and choose the one that best suits you and your car.

• What if it doesn’t pass the ITV first time?

  We check that the condition of your car is optimal to pass it the first time. If we don’t think that will be possible, we advise you so that you can decide what you want to do. If we take the car to its ITV and it doesn’t pass, we will give you a quote of how much it would cost to fix the problem that prevented it from passing, and if you accept it, we will get the ITV done for you again for free. So there are no surprises, we recommend booking the ITV Plus or Pre-ITV service, which include a pre-check to ensure that it will pass. We are very honest and will inform you of every next step or update in the process.

• Are the ITV prices online all-inclusive?

  The prices of the different ITV services we offer are inclusive of tax and are final prices. We provide the quote upfront and without surprises, but you pay at the end, when you collect your vehicle.

• What papers do I need to bring with me to pass the ITV?

  In the glove box you must have: -The Ficha Técnica (Data sheet), if your car was registered before November 2016 or the ITV card for registrations after November 2016. -The vehicle's registration certificate and proof of the vehicle's compulsory insurance. -Remember that it is compulsory to bring proof of payment for the car insurance.