Parking at airports and stations in front of your boarding gate

Frequently asked questions about the Premium service

• What is the Premium service?

  Aparca&go’s Premium service is even more convenient and faster. You simply drive your vehicle to the departure terminal, let us know 15 minutes beforehand and, once you arrive at the assigned area at the departure terminal, one of our agents will be waiting for you, they check you in and take your car to park it for you. You go into the boarding area directly and our agent drives your vehicle to our car park located less than 5 minutes from the terminal. When you return, give us 15 minutes notice again and our agent will be waiting for you in the same assigned area for collecting your vehicle. The great advantage of this service is that it saves time, as you don't have to park or use a shuttle bus to take you to the terminal, you just drive straight to the terminal.

• How much does the Premium service cost?

  Having us park your car for you is cheaper than you think. It can cost around €34 for the weekend, and the more days you park, the lower the price per 24 hours. Our prices from: -First and second day-> €29.95/24hr -Third and fourth day-> €9.95/24hr -Fifth day onwards -> €5.45/24hr

• Can I pay cash for the PREMIUM service?

  The PREMIUM service can be paid for by credit card or via our website or app. We accept all credit cards and if you have points or discounts, they will be applied at the time of payment.

• How and where do I drop-off and pick-up my car with the PREMIUM service?

  If you have booked the PREMIUM service, take your car directly to the departure terminal door and we will collect your vehicle there. The vehicle drop-off and pick-up area is located at the front of the terminal, we will send you detailed information and specific instructions by email when we confirm your booking. See detailed instructions.

• I don’t know my return day, date or flight number. Can I book?

  We understand that sometimes you may not know your return date and also plans can change. In order to provide you with the best possible service, we need to know your arrival date and time and your flight number, so that we can schedule your pick-up correctly. If you don’t know them, you can choose an approximate date and time but it’s important that, as soon as you have the definitive information, you change it via your internal area if you are a registered customer or by calling +34 93 198 34 45 if you aren’t. It is essential to have the correct information regarding your return date and time in order for us to be able to plan correctly. If you are an aparca&go registered customer you can access your internal user area via our app or website and change the arrival date and time as many times as necessary.

• What services are available for my car?

  Take advantage of the fact you are travelling and enjoy all kinds of maintenance services: your car’s official annual inspection, replacement of oils, fluids, lubricants, replacement of filters, brake pads, brake discs, battery replacement, wiper blade replacement, and we even get your ITV done without you having to worry. You can easily select them during the booking process on our website. If we don’t have the service you are looking for, don’t hesitate to get in touch!

• Do I have to wait a long time for the driver who takes my car?

  Our commitment is that our agent arrives at the terminal 15 minutes after you notify us of your arrival. Our agents are planned according to the time you have indicated in your booking that you will arrive at the terminal but, given that there may be slight variations in your arrival time for various reasons (late or early arrival, traffic, etc.), it is essential that you let us know 15 minutes beforehand so that when you arrive you will find your agent ready to meet you. You can let us know with just a click of a button via our app or by calling the number in the booking confirmation email. If your arrival time differs by more than 30 minutes from your booked time and you have not given us 8 hours' notice, it may affect our planning and service, although we will do our best to accommodate.

• How do I let the driver know that I have arrived at the terminal to drop off my car?

  Call us 15 minutes before arriving at the terminal or press the “I’ll be there in 15 minutes” button on the app. Taking into account your booking time we will pick your car up at the collection point. When you return from your trip, let us know once you have your luggage or, if you have not checked any in, when you leave the plane and, once again, our agent will meet you with your car in 15 minutes.

• My flight is delayed, cancelled or is in the early hours of the morning, how does aparca&go work?

  We are open 24 hours a day, 365 days a year, so we provide a continuous service at any time of the day or night. If you are delayed the best thing to do is let us know as soon as you do so we can adapt. Since we have your flight number, if the delay occurs at the last minute we can also follow your flight and, therefore, there will always be someone from our team waiting for you in the car park. In case of cancellation, we need you to let us know the new arrival date and time via your internal user area if you are a registered customer or by contacting us if you aren’t.

• What happens to the price if I go over my return time?

  At Parking Barcelona - El Prat, we charge in 24-hour periods from your actual entry time.

  Once the first 24-hour period is exceeded, a surcharge of €3 is applied for each extra hour. This continues accumulating until reaching 24 hours. Once 24 hours have been exceeded, it is counted as a full day.