New Terms and Conditions for aparca&go Benefits

We have replaced the accumulation of euros with the new aparca&go Benefits loyalty program. This change is designed to enhance our users' experience and offer greater advantages to those who frequently use our services.

Requirements to Access aparca&go Benefits

To enjoy aparca&go Benefits, you must:

• Be registered with aparca&go: You can sign up with just your name and email or register with a single click using your Google or Facebook account. Sign up now!
• Identify yourself on the website or app: When making a reservation, ensure you log into your account so we can link your booking to your profile, allowing you to accumulate benefits for that stay. If you don’t, you will lose them.
• Make at least one stay at one of our parking facilities every 12 months.

Key Changes in the Terms and Conditions

We have updated our program to optimize the benefits you receive based on your usage of aparca&go. The main modifications include:

• New levels and benefits: Registered users can now access progressive discounts and advantages depending on the number of stays completed in the last 12 months.
• Greater transparency in discount accumulation: The euro-based system has been optimized so that users can check their balance and current level at any time via the website or app.
• Exclusive benefits for app users: Some premium discounts and advantages will only be available to those who book through the mobile app.
• Access to premium services: At the highest program level, users will gain access to VIP lounges, priority assistance, and special offers.

How the New aparca&go Benefits Program Works

The rewards and benefits system is based on the number of stays completed in the last 12 months. Depending on usage frequency, users are assigned to one of the following categories:

• Benefits 1: 1 to 2 stays in the last 12 months. Access to basic stay discounts.
• Benefits 2: 3 to 5 stays in the last 12 months. Access to higher discounts.
• Benefits 3: More than 5 stays in the last 12 months. Access to the highest discounts, VIP lounges, priority assistance, and special offers.

Users can move up or down levels based on the number of stays within the reference period. To maintain the highest level, you must continue using aparca&go services consistently.

How to Check Your Category and Accumulated Balance

Through the aparca&go website or app, you can check your level at any time and see how many more stays you need to move up a category. Additionally, you will receive automatic notifications whenever you advance or drop in level.

What Do You Need to Do?

To continue enjoying the Benefits program, simply keep using our parking services and stay informed via our website or app.

If you have any questions about the new terms and conditions, feel free to contact us through our customer service channels.

Make the most of aparca&go Benefits and continue enjoying exclusive perks with every stay. See you on your next trip!

Frequently Asked Questions

What happened to the old euro accumulation program?

The old euro accumulation program has been replaced by aparca&go Benefits, an improved loyalty system that still allows users to accumulate balance based on their level. The rules for earning accumulated euros remain similar: balance is generated upon completing and paying for a stay and can be used for future reservations.

What happens to the balance I have already accumulated?

If you already have accumulated balance from the previous program, it will remain in your account and can still be used for future reservations.

Do I need to take any steps to transfer my accumulated balance to the new program?

No, a manual transfer is not necessary. Your accumulated balance is automatically integrated into the new Benefits program.

Does the accumulated balance still have an expiration date?

Yes, the balance still has an expiration date. The expiration period depends on the conditions established in the program, but you can check it in your account.

Do my previous stays count towards the new program?

Yes, stays completed in the last 12 months are taken into account when determining your level within the new program.

Does the extra bonus still apply differently in the app and on the website, as in the previous program?

With Benefits, the extra bonus for booking through the app is still available for Benefits 2 and 3 users. This means that those who book through the mobile app will continue to accumulate a higher percentage of balance compared to reservations made via the website.